Returns and Exchanges
General: All returns must be postmarked no later than 7 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us with an RMA number and are subject to a 25% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited as a store credit.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item . However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Return via prepaid UPS or US Postal. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions, also print RMA number on the outside of the package. Send exchanges and returns to:
Cycle Parts Now, Inc.
Returns
2144 N. Arizona Ave. B-12
Chandler, AZ 85225
